Private GP Surgery is the trading name for Medical Health Limited (MHL). It is a private limited company registered in England and Wales under company number 12705438. It is providing its health care services under the umbrella of CQC registered health bodies. They are GDPR compliant and registered with ICO. The Terms and Conditions below were last updated on 28th October 2024. 

1. Introduction.
These Terms and conditions apply to this website, our social media content and usage, and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.
2. Entire agreement
These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and Medical Health Limited (MHL) in relation to your use of this website and our products and services and social media.
3. Binding
By registering with, accessing, or otherwise using this website, our social media and our products and services, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.
4. Privacy
To access our website, social media and/or services, you may be required to provide certain information about yourself as part of the registration or inquiry process. You agree that any information you provide will always be accurate, correct, and up to date.
We take your personal data seriously and are committed to protecting your privacy. We will not use your email address / whatsapp for unsolicited mail / messages. Any emails or whatsapp messages sent by us to you will only be in connection with the provision of agreed products or services.
We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.
5. Payments / Cancellation / Rescheduling Policy:
We will require full payment to secure your appointment. Any additional tests, products or service(s) are required to be paid in full at the end of your appointment.

5.1 Changing Appointment: You can reschedule your appointment depending on availability free of charge up to 24 hours before the time of your appointment. There is a £30 charge if rescheduled less than 24 hrs in advance.

5.2 Running late for Appointment: We understand that sometimes there are unexpected delays. Please contact us if you are running late so we can make arrangements. If you are more than 5 minutes late for your appointment without our prior agreement, and we do not have the ability to see you without delaying our next patient, we will treat this as a missed (not attended) appointment.

5.3 Cancellation policy: You have a right to cancel your appointment for any reason. Our refund policy
• Full refund if cancelled 48hrs before appointment
• £30 charge if cancelled between 24-48hrs before appointment.
• No refund if cancelled after 24hrs or appointment not attended.
• Bookings made less than 24 hours before the scheduled appointment time are non refundable.

5.4 Refunds: Refunds can only be made to the card originally used to make the original booking. We aim to process your refund within 7 working days of the request. Please allow up to 10 working days for the refund to appear on your statement.
We cannot refund any treatments, tests, medications, vaccinations, or services and products once they have been administered or dispensed.

6. Electronic communication
By using this website or communicating with us by electronic means including whatsapp, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email/whatsapp message to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
7. Third-Party property
Our website and social media may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information. This includes social media, and whatsapp as well. 
8. Third-Party Services
In order to provide you with healthcare services, we may have to use services and products of third parties. For example, laboratories, pharmacies, couriers, payment providers, hospitals, specialists, radiology, vaccine providers, IT suppliers, online pharmacies etc. We do not accept any responsibility or liability for third party service providers and their products.
9. Intellectual property
We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website and our social media.
All the rights are reserved
Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).
10. Newsletter / Social Media Content
Not withstanding the foregoing, you may forward our newsletter or social media content in the electronic form to others who may be interested in visiting our website and social media.
11. Responsible use
By visiting our website, social media and using our products and services, you agree to use these only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
12. Idea submission
Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media. This applies to both our website and social media pages.
13. Termination of use
We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website or our social media. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website or social media profiles.
14. Warranties and liability
Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website and our social media are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:
• this website or our products or services or social media will meet your requirements;
• this website will be available on an uninterrupted, timely, secure, or error-free basis;
• the quality of any product or service purchased or obtained by you through this website will meet your expectations.
The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website, and social media.
Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website, social media or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.
15. Export restrictions / Legal compliance
Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of United Kingdom.
16. Assignment
You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.
17. Breach of these Terms and conditions
Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, social media, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.
18. Force Majeure
Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.
19. Indemnification
You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.
20. Waiver
Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
21. Language
These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.
22. Updating of these Terms and conditions
We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website, our products, services and social media following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.
23. Doctor’s Discretion
Please note delivery of any product or service will be at doctor’s discretion based on their professional opinion. This will be in line with GMC guidelines and ethical framework. This includes but not limited to issuing prescriptions, letters, ordering tests and sick notes etc. We do not prescribe any controlled drugs. 
24. Choice of Law and Jurisdiction
Please note that these Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.
25. Complaints
We aim to provide our patients with the best possible care and are always pleased to receive feedback from you, your family or friends.
If you are dissatisfied with the service provided by Private GP Surgery, please let us know as soon as possible. You can contact us at info@privategpsurgery.co.uk
Any formal complaints will be dealt in line with complaint policy of our relevant CQC health body. 
26. Medical Disclaimer – Website and Social Media
Privategpsurgery.co.uk and its social media are owned by Medical Health Limited (MHL – 12705438)
The information on MHL’s website and social media should be used for informational and educational purposes only. This includes any information, comment or link posted on our website or social media. This is not a substitute for medical advice from your healthcare provider for your individual circumstances. Although, we try our best to ensure accuracy of information, we are not responsible for any errors or results obtained from the use of this information. We are not responsible or liable for any claim, loss or damage directly or indirectly resulting from the use of this site. This content is not be used for a medical emergency or for diagnosis or treatment of any medical condition. If you have questions or concerns regarding your health, please see your doctor or healthcare provider. Call 999 / 111 or your doctor for all medical emergencies.
27. Social Media Use Policy
Privategpsurgery.co.uk and its social media are owned by Medical Health Limited (MHL – 12705438)
MHL reserves the sole right to add, remove or edit content on its social media pages. We try our best to monitor the contents of our social media and try to that it is of appropriate nature. MHL reserves the right to review, edit and/or delete any comments felt to be inappropriate, e.g. Abusive comments, Off-topic comments, unauthorized promotional comment, hate comments, foul language, Personal attacks or defamatory comments, Comments violating privacy of any individual etc.
By submitting content (images, photographs, videos or posts) to any of MHL’s social media sites, you consent to all third-party policies (e.g. Facebook, Youtube, Twitter X, Linked in, Instagram, whatsapp, TikTok etc) with the understanding that MHL may use this information for internal and external promotional and fundraising purposes. Please be aware, that content is available to the public and other participants may use publicly posted information beyond the control of MHL. If you do not wish to have your comment, published, copied and/or reprinted, please do not post on any MHL social media page.
You hereby release MHL from any and all liability in connection with the use of any and all content posted by MHL on any MHL social media page.
This disclaimer is in addition to any and all third-party policies (e.g. Facebook, Youtube, Twitter X, Linked in, Tiktok, Instagram, Whatsapp etc).
If you find inappropriate content on any of our website pages or social media, please notify us immediately at info@privategpsurgery.co.uk. Content that is deemed inappropriate in MHL’s sole discretion will be removed.
28. Contact information
This website is owned and operated by Medical Health Limited (MHL).
You may contact us regarding these Terms and Conditions by writing or emailing us at the following address: info@privategpsurgery.co.uk