Trustindex verifies that the original source of the review is Google. Dr. Ali is a Fantastic Doctor, friendly, affable, responsive and competent.Trustindex verifies that the original source of the review is Google. Excellent care and service. Highly recommended !!Trustindex verifies that the original source of the review is Google. Exceptional service from Dr Ali and undoubtedly helpful and caring. One in a million of a Dr I will forever be grateful for his support and commitmentTrustindex verifies that the original source of the review is Google. Incredible service, Fiza is so helpful and very responsive. Dr Ali and Dr Mahmood were efficient, saw us super last-minute, I will absolutely be using their services again. There are a lot of moving parts and every demand was met with professionalism and kindness, so thank you!Trustindex verifies that the original source of the review is Google. thanks good doctorTrustindex verifies that the original source of the review is Google. Highly recommended.Trustindex verifies that the original source of the review is Google. I recently took my daughter to see Dr. Ali for a high fever, and I was blown away by the exceptional care and compassion she received. What struck me most was Dr. Ali's incredible ability to connect with my child, who was initially hesitant and resistant to the visit. Dr. Ali quickly put my daughter at ease with his warm, gentle, and playful demeanor. The way he interacted with my child was truly remarkable - he listened attentively, explained everything in a way that was easy to understand, and made the entire experience feel more like a fun outing than a doctor's visit! As a result, my daughter has completely transformed her attitude towards doctor's visits. She now looks forward to seeing Dr. Ali and even asks to go back! As a parent, it's been amazing to see this shift, and I'm forever grateful to Dr. Ali for making such a positive impact on my child's life. I highly recommend Dr. Ali to any parent seeking a compassionate, skilled, and child-friendly doctor. He truly is a gem, and we feel lucky to have found him!Trustindex verifies that the original source of the review is Google. Dr. Ali is such an amazing person! I booked a home visit consultation for my aunt regarding her spine pain, and he was incredibly thorough and professional. He explained everything clearly and ensured all aspects were checked properly. I would definitely recommend him to everyone.Trustindex verifies that the original source of the review is Google. I have recently used the services of Dr Mahmood, and as a solicitor, I am extremely impressed by his knowledge, attention to detail and extra care he went to support us as a family in dealing with these very difficult and sensitive issues of LPAs and Deputyship. He is extremely knowledgeable about these and carried out a thorough assessment of the donor, leaving no stone unturned. His subsequent report to support a Deputyship was very well written, very thorough and a very fair and accurate reflection of our factual situation. I would certainly recommend Dr Mahmood. Many thanks Dr Mahmood for all your help and kindness throughout.
PRIVACY POLICY
Updated: 28/10/2024
Please ensure you agree to the transfer, storing and processing of your personal data, subject to the following provisions detailed within this Privacy Policy.
Private GP Surgery is the trading name for Medical Health Limited (MHL). It is a private limited company registered in England and Wales under company number 12705438. It is providing its health care services under the umbrella of CQC registered health bodies which are GDPR compliant and registered with ICO.
This policy governs the privacy of its service users. Please also refer to our terms and conditions for more information. https://privategpsurgery.co.uk/terms-and-conditions/
Which information we collect:
- Your demographics: (name, date of birth, gender, ethnicity)
- Your contact details (email address, phone number and address)
- Your emergency/Next of Kin contact details (optional)
- Proof of Identity (e.g. Passport / Driving License)
- You will also have the option of giving us your medical history (medical problems, medications, allergies, reason for booking) while filling the consent form. This could also be collected during consultation. Further detailed medical history will be taken during consultation.
- Bank / Card details for payment purposes.
When do we collect this information:
We collect above information at time of booking an appointment (online, via phone/email, or at clinic). We also collect the information during the consultation. We may also collect some information at the time of your initial inquiry via phone, email, contact form, online or whatsapp and any other platforms you choose to contact us.
How do we store this information:
This information is stored securely using our GDPR compliant practice management system – Semble. We also use GDPR compliant email system. Some information may be stored in our emails, whatsapp, or other social medica platforms if it is collected to answer your inquiries.
Why we collect this information:
Our primary goal of collecting this personal information is to provide you with healthcare services. This also allows us to communicate effectively with you. We may use this information to update you regarding services / products in relation to your health. We may also use this information for audit purposes in an anonymised fashion to improve our service. The information is also needed to collect payments for use of our services.
Who we may share this information with, in order to provide you healthcare services:
- Anyone you ask us to share with or provide as an emergency contact, for example, your next of kin.
- Members of support staff involved in the delivery of your care.
- With another healthcare professional (e.g. doctor, nurse, carer etc) and their administration team involved in your treatment, or when making new referrals.
- Diagnostic service providers e.g. laboratories and scanning services.
- Third parties assisting in your healthcare such as insurance companies and courier companies.
- Our indemnity provider and our solicitors in the event of a civil claim being brought against us.
- Our third-party services providers such as IT suppliers, online pharmacies.
- Payment providers.
- A regulatory or public body, The Care Quality Commission, or the Court if we are duty bound to disclose or share your personal data in order to comply with a legal obligation, including a crime being investigated or a formal court order.
- Our CQC registered partners.
We do not accept any responsibility or liability for third party service providers.
Disclosing your personal information:
Your data will never be provided to any third party without your consent, unless required by law. Occasionally, in extreme circumstances we may contact a third party (e.g. next of kin, social services, the DVLA, Police, your General Practitioner). This can happen if we feel there is a significant risk to you or others. We may also have to do this if there is a safeguarding concern or a situation where there is a concern about your mental capacity. However, even in these extreme circumstances we will try to obtain your consent first if possible and explain the reasons.
Limitations of Privacy Policy:
Please note our privacy policy does not cover your use of our social media platforms. We have no control on these. We do not accept any responsibility or liability for your sharing of your data on our social media platforms. Please refer to the privacy policies of individual social media platforms and whatsapp.
Access to information:
Medical Health Limited is registered with ICO.
You have the right to access information held about you. Further information can be found here https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/.
If you have any questions about our collection, use or disclosure of your personal information, or any comments or requests, you can contact us at: dpo@privategpsurgery.co.uk
